2016 CEO Report

On behalf of the Board of Directors, management and staff at Printing Industries Credit Union, we are pleased to share the progress achieved during 2016. Thanks to all of you who continue to choose PICU to meet your evolving financial needs, it was a year highlighted by affordable loan rates, enhanced services, elevated credit card security, and a strategic branch move.

Making affordable loans available to our member-owners is one of the main reasons we exist. As a result of our competitive low rates and favorable terms on auto, personal and home equity lines of credit, PICU was pleased to help hundreds of members finance new and pre-owned cars and motorcycles, consolidate high interest debt, and obtain funds for home improvement, educational expenses, and dream vacations. At year-end, PICU had nearly $21 million in net loans to members.

To help you keep up with the hectic pace of life, we introduced a new Mobile app that empowers you to access your PICU accounts and deposit checks remotely. These new mobile capabilities complement the 30,000+ FEE FREE ATMs and hundreds of Shared Branch locations to serve you — wherever you go. We also elevated payment card security. In June 2016, we rolled out new EMV chip-embedded credit cards, and expanded that protection to PICU debit cards in December 2016.

In August of 2016, we relocated our Commerce Branch to 4820 Eastern Avenue, Suite L, just a block away. With an on-site CO-OP® ATM machine, plus friendly service by the Shared Branch tellers from Certified Federal Credit Union, the move has positioned us to better serve you moving forward. In the fourth quarter of 2016, we initiated a re-design of the PICU website, which was launched in January 2017.

To help you conserve your hard-earned money, PICU continued to offer a variety of group discounts that add value to your membership. These include discounts on auto and homeowners’ insurance through TruStage, discounts on mobile phone plans through Sprint, plus admission discounts at Southern California premier amusement parks.

By year-end 2016, Printing Industries Credit Union had strengthened its capital position and turned its focus on how we can continue to prosper together in 2017 and beyond. We remain committed to being your #1 choice — for all your banking needs.

Sincerely,

Signature of Susan Conjurski, CEO