2017 CEO Report

Always Accessible and Ready to Serve You.

It is our privilege to share with you, our member-owners, this 2017 statement of financial
condition for your Printing Industries Credit Union, along with highlights from our ongoing
mission to elevate our services to meet your changing financial needs.

PICU continues to leverage technology to help you streamline your money management
needs. In addition to launching our new website in January of 2017, we’ve been working
behind the scenes to update our Mobile App. We will soon introduce a “remote deposit
capture” feature empowering you to deposit checks anytime using your smartphone.

Meeting a full array of member borrowing needs is one of the main reasons PICU exists.
Loan volume remained robust in 2017, with used autos accounting for the largest area of
loan growth. Our net income was strong which helped our net capital to increase well over
the target for 2017 of 8.20 percent!

To better serve your loan needs, we’re streamlining the application process. We’re rolling
out new loan document imaging capabilities that eliminate cumbersome document folders,
plus members will soon be able to sign loan documents via email, thanks to a secure, new
e-signature feature. Watch for details coming soon.

Protecting your personal information is a top priority at PICU, especially considering
the major consumer data breaches that have occurred recently. Our website currently
includes a link to the Equifax website – to help you determine if your credit data has
been compromised, as well as the steps you can take to protect yourself. As you take
advantage of PICU’s online banking and payment card services, please know that you are
protected by sophisticated security features.

Whether you need to apply for a loan, obtain current rates, learn about current promotions,
or locate the nearest CO-OP Network® ATM or Shared Branch, updated information is
always right at your fingertips at www.printcu.org.

Small community credit unions like PICU make a positive difference — serving the underserved and meeting the unique financial needs of our members. Bankers are lobbying to convince federal regulators to strip away the tax-exempt status of non-profit credit unions.
We urge you to voice your opposition to this proposal at every opportunity.

Credit unions are member-owned financial cooperatives. Unlike banks, shares in credit
unions are reinvested into the families and communities we serve — and not distributed
as profits for outside shareholders. Having credit unions as an alternative to profit-driven
banks helps ensure a more competitive, consumer-friendly marketplace.

Thank you for your loyalty and ownership in the Printing Industries Credit Union. We look
forward to meeting your financial needs for many years to come!


Signature of Susan Conjurski, CEO